1. General Policy
We strive to provide efficient and reliable shipping and delivery services for all products ordered through our hospital’s online booking system. Our goal is to ensure your items reach you safely and promptly.
2. Shipping Options
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
3. Shipping Charges
- Standard Shipping: Standard shipping charges are Rs.30.
- Expedited Shipping: Expedited shipping charges are Rs.35.
4. Order Processing
- Processing Time: Orders are processed within [time frame, e.g., 1-2 business days] of receiving payment.
- Order Confirmation: You will receive an email confirmation once your order is processed, including tracking information.
5. Delivery Locations
- Domestic Shipping: We ship to all addresses within [country/region].
- International Shipping: Currently, we do not offer international shipping.
6. Delivery Times
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays. We will notify you of any significant delays as soon as possible.
7. Tracking Your Order
- Once your order is shipped, you will receive an email with tracking information.
- You can track your order through our website or the carrier’s website using the provided tracking number.
8. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Some products may have specific shipping restrictions due to their nature (e.g., temperature-sensitive items).
9. Delivery Issues
- Damaged or Missing Items: If your order arrives damaged or if items are missing, please contact us within +91 6002070775 days of receiving your order. We will work with you to resolve the issue promptly.
- Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
11. Contact Information
For any questions or concerns regarding shipping and delivery, please contact our customer service at +91 6002070775 or care@jjims.co.in.
Customer seeking any information regarding booking can contact 9435323536/ 7086160777
