Effective Date: 19-07-2024
1. Introduction
Jeevan Jyoti Institute of Medical Sciences] (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hospital or use our services, including our website and online appointment booking system.
2. Information We Collect
- Personal Information: We may collect personal information such as your name, address, phone number, email address, date of birth, gender, and identification documents.
- Medical Information: We collect medical information necessary for your treatment, including medical history, diagnosis, treatment records, prescriptions, and test results.
- Payment Information: We collect billing and payment information, including credit/debit card details, insurance information, and billing address.
- Technical Information: When you use our website, we may collect technical information such as your IP address, browser type, operating system, and browsing history.
3. How We Use Your Information
- Treatment and Care: To provide you with medical treatment and care.
- Appointment Scheduling: To schedule, manage, and confirm appointments.
- Billing and Payment: To process payments for our services and manage insurance claims.
- Communication: To communicate with you regarding your appointments, treatment, and hospital updates.
- Improvement of Services: To improve our services, website, and patient experience.
- Legal Compliance: To comply with legal and regulatory requirements.
4. Disclosure of Your Information
We may disclose your information to:
- Healthcare Providers: To doctors, nurses, and other healthcare providers involved in your care.
- Insurance Companies: To process insurance claims and payments.
- Legal Authorities: When required by law or to protect your health and safety or the health and safety of others.
- Service Providers: To third-party service providers who perform services on our behalf, such as billing and IT services, under strict confidentiality agreements.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular security assessments.
6. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve any disputes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to your personal information we hold.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request deletion of your personal information, subject to legal and medical record-keeping requirements.
- Objection: You can object to the processing of your personal information in certain circumstances.
8. Children’s Privacy
Our services are not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Jeevan Jyoti Institute of Medical Sciences
Meherpur, Birbal Bazar,
Silchar, Ambicapur Pt VI, Assam 788118
Phone: +91 6002070775
Email: care@jjims.co.in
