1. General Policy
We understand that sometimes plans change and you may need to cancel or reschedule your appointment. Our cancellation and refund policy aims to be fair to all our patients and to ensure smooth operation of our services.
2. Cancellation Policy
- Cancellation Notice: Patients must cancel their appointments at least 24 hours before the scheduled time.
- How to Cancel: Cancellations can be made through our online booking system, by calling our customer service hotline, or by visiting the hospital in person.
3. Late Cancellation and No-Show Fees
- Late Cancellation Fee: If you cancel less than 24 hours before your appointment, no late cancellation fee will be charged.
- No-Show Fee: If you fail to show up for your appointment without prior notice, a no-show fee will not be charged.
4. Refund Policy
- Full Refund: A full refund will be issued for cancellations made at least 24 hours in advance.
- Partial Refund: Cancellations made less than 24 hours in advance may be eligible for a partial refund at the discretion of the hospital management, minus the late cancellation fee.
- No Refund: No refunds will be issued for no-shows or cancellations made less than 4 hours before the appointment.
5. Rescheduling Policy
- Rescheduling: Patients can reschedule their appointments up to 24 hours in advance without any charges.
- How to Reschedule: Appointments can be rescheduled through our online booking system, by calling our customer service hotline, or by visiting the hospital in person.
6. Special Considerations
- Emergency Situations: We understand that emergencies happen. In the case of a medical emergency or unforeseen circumstances, please contact us as soon as possible to discuss potential waiver of fees.
- Hospital Cancellations: If the hospital needs to cancel your appointment due to unforeseen circumstances, we will notify you as soon as possible and provide options for rescheduling or a full refund.
7. Contact Information
Customer seeking any information regarding booking can contact 9435323536/ 7086160777
For any questions or concerns regarding cancellations or refunds, please contact our customer service at +91 6002070775 or care@jjims.co.in.
